Support

E-mail:

You can e-mail us at support@esommelier.net.
In most cases you'll receive a response within a few hours.

Phone:

You can contact the eSommelier Support Department at (201) 934-6600. If possible, make sure your eSommelier system is connected to the Internet before calling in the event we find it necessary to establish a support connection.

Click here to download the 24-page eSommelier User Guide.

eSommelier owners can access special features of their system by clicking on this My eSommelier icon. This requires that the eSommelier unit is on the same home network as this Internet connected PC.

By installing a VNC viewer such as UltraVNC on a PC, you can access full control and functionality of eSommelier from the PC. Click on this icon to download UltraVNC and easy-to-follow instructions

We offer a special software package which enables you to load your wine data from an Excel spreadsheet directly into your eSommelier system. Click on this icon to download our Excel template and instructions. The Spreadhsheet Upload software can be purchased from your eSommelier dealer.

Programmers seeking to develop customized integration tools and applications for eSommelier may access our protocol. Click on this icon to download a document containing the complete command protocol for eSommelier.